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Reception Supervisor and Executive Assistant

Location:Ann Arbor, MI
Exempt/Non-Exempt:Non-Exempt
Benefits:Full Benefits Available
Employment Type:Full Time
Description:Our client is a fast-paced, global organization headquartered in Ann Arbor. They are fully committed to providing extremely high levels of customer service.

The Reception Supervisor and Executive Assistant is responsible for administrative support to the switchboard, sales/account managers, and executive management while ensuring the best professional, high-level service. They additionally provide direct administrative support to the EVP of Sales.

Duties:• Interact with customers in-person, via phone or mail in order to provide information, resolve or refer complaints and coordinate service requirements.
• Provide administrative support to the EVP of Sales including managing correspondence and tracking of sales agreements and contracts.
• Procure supplies, materials, and equipment needed for office areas.
• Supervise Reception area staff, ensuring they successfully meet customer service standards.
• Schedule coverage for the reception desk, ensuring available coverage for all hours the desk is open (8am-6pm).
• Assist with projects, for Sales and Marketing.
• Distribute US Mail to individuals, and assists with special mailings as-needed.
Qualifications:• High School Diploma and some college coursework
• A minimum of 3 years’ experience in a professional role with increasingly responsible customer service duties
• Valid driver’s license and insurance are required, with reliable transportation required, to operate a licensed motor vehicle in order to perform the job duties
• Calmness under pressure and maintain records in a timely and accurate manner
• Good decision-making, communication, and IT skills
• Ability to encourage and motivate people with responsible attitude
• Interest in helping and working with customers
• Sound practical judgment of priorities
• Familiar with Microsoft office suite of software products


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