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Reception Supervisor

Location:Ann Arbor, MI
Exempt/Non-Exempt:Non-Exempt
Benefits:Full Benefits Available
Employment Type:Full Time
Description:Our client is a fast-paced, global organization headquartered in Ann Arbor. They are fully committed to providing extremely high levels of customer service. The right person for this role will have a passion for providing amazing customer service to others - both internal and external customers - and will enjoy directly supporting an Executive in order to help them achieve their goals.

The Reception Supervisor will drive high expectations for customer service through participation and management of the reception desk team and contract administration.

Duties:• Interact with customers in-person, via phone or mail in order to provide information, resolve or refer complaints and coordinate service requirements.
• Provide contract administration support.
• Procure supplies, materials, and equipment needed for office areas.
• Supervise Reception area staff, ensuring they successfully meet customer service standards.
• Schedule coverage for the reception desk, ensuring available coverage for all hours the desk is open (8am-6pm).
• Assist with projects, for Sales and Marketing.
• Distribute US Mail to individuals, and assists with special mailings as-needed.
Qualifications:• High School Diploma and some college coursework preferred
• A minimum of 3 years’ experience in a customer service leadership role
• Valid driver’s license and insurance are required, with reliable transportation required, to operate a licensed motor vehicle in order to perform the job duties
• Calmness under pressure and maintain records in a timely and accurate manner
• Good decision-making, communication, and IT skills
• Ability to encourage and motivate people with responsible attitude
• Interest in helping and working with customers
• Sound practical judgment of priorities
• Familiar with Microsoft office suite of software products


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